FAQ
Enjoy complimentary shipping on all purchases made at Prismra. We specialize in premium dog accessories — harnesses, leads, collars, beds and more. Shipping is always free!
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.
At checkout, you will find a field labeled "Discount code." Enter your promo code there and click Apply. The discount will be reflected in your order total before payment.
Yes! Once your order has been dispatched, you will receive a tracking number by email within 24–72 hours. You can use it to monitor your package on our tracking page.
You can reach our support team at support@prismra.shop or call us at (302) 455-2894. We aim to respond within 24 hours.
You may cancel your order and receive a full refund before it has been shipped. Please contact us as soon as possible at support@prismra.shop or (302) 455-2894. Once your order has been dispatched, please await delivery and then initiate a return.
First, check your tracking link for the latest update. If your estimated delivery date has passed and there is no update, please contact us at support@prismra.shop and we will investigate right away.
Approved refunds are credited back to your original payment method within 5 business days of us receiving your returned item. Processing times may vary slightly depending on your bank or card issuer.
We accept returns within 30 days of receiving your order, for items in pristine and unused condition in their original packaging. Returns are completely free — no restocking fees. Contact us to get started.
At Prismra, we value exceptional customer service and a hassle-free shopping experience. If you have any questions or need support, feel free to get in touch. Enjoy your shopping!