Shipping policy
Last updated: August 2026
Free Shipping
All orders shipped within the United States qualify for free shipping.
Delivery Options
Orders are shipped from our facility at 251 Little Falls Dr, Wilmington Delaware 19808, United States, using trusted carriers such as FedEx Home Delivery. Carrier details are not visible to customers but ensure reliable delivery to your address.
Order Processing Time
Please note that our maximum handling time is 3 business days. All orders placed after the cutoff time of 8:00 PM local time will be processed the following business day.
Estimated Delivery Times
- Order Preparation: 1–3 business days.
- Delivery Duration: 3–4 business days after dispatch.
Tracking
- A tracking number will be emailed to you within 24–72 hours after shipment.
- You can use this number to monitor your package on our tracking page at https://prismra.shop/pages/track-order.
Costs & Taxes
All listed prices include applicable taxes and fees. No hidden charges apply. Payments are securely processed via Stripe.
Support
If you have questions about shipping, please contact us at support@prismra.shop or call (302) 455-2894. We aim to respond within 24 hours.
Email: support@prismra.shop
Phone: (302) 455-2894
Business Address: 251 Little Falls Dr, Wilmington Delaware 19808, United States